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Florence sofa
Light luxury series
2018 Shanghai Furniture Fair
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Email:tengye@tengyefurniture.com
Fax: 0086-757-23632243
Tel: 0086-757-23632143
Address: Block C, No. 2, Industrial Road, Paisha Community, Longjiang Town, Shunde District, Foshan City, Guangdong Province, China.
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service support

Hello. Here is the Tengye furniture, we have

Seven-star service system

Please ask questions or consult, we will be happy to help you. Contact Tengye Customer Service Center or find the answer below.

If you need OEM service, please click here for details or contact us directly.

product service

From the shopping guide to the assembly instructions, you can find all the product information here.

A. Shopping guide

New ideas and new products can help you build beautiful homes.

We hope that you will have a fun, family-friendly and stress-free shopping experience in Tengye. Take advantage of our Tengye home design service and the Tengye Home Guide to prepare for a relaxing shopping experience.

The Home Guide is full of inspiration for a happy life, and we hope to lead the public to a better everyday life. Inspired by the Home Guide, staying up-to-date with new ideas, new products (and classics), and home-made home visits can help you plan, buy and build the most popular furniture systems. The electronic version of the Home Guide is now available! You need to have Adobe Acrobat Reader installed to view these shopping guides.click herefree download.

B. Product introduction and assembly instructions

Need help assembling the Tengye furniture?

No need to worry. You can search for any product in the search box above, and then find the downloadable PDF product description and assembly manual on the product description download page. Some products will also provide assembly demonstration videos.

Quality assurance

Tengye is very confident in the quality of its products, providing members with a 5-year free warranty and 10 years of paid repairs.

important hint:
The quality assurance of Tengye products will take effect from the date of purchase, and customers are requested to keep the original purchase voucher.

What is covered by this quality assurance?

This warranty covers the quality defects in materials and workmanship that occur in the product and its components from the date of purchase.

What are the conditions not covered by this warranty?

This warranty does not apply to products that have been improperly stored or installed, improperly used, misused, misused, modified, or cleaned in the wrong way or by detergent.
This warranty does not cover normal wear and tear, tearing, cutting and scratching, or damage caused by impact or accident.
This warranty does not apply to products placed outdoors or in a humid environment.
This warranty does not cover indirect or incidental damage.

Price guarantee

Where does the price of the website apply?

The product prices marked on the Tengye website and in the “Home Guide” apply to retail products that you purchase at the Tengye Line Mall or purchase in the online store.
However, please note that we reserve the right to make adjustments to prices if the retail tax changes or if there are other changes beyond our control. (Please note that some products may have subtle differences in size and color.)Customer service such as shipping, assembly and installation is charged separately. We do our best to ensure that the information on this website is accurate at all times. At the same time, we apologize for any possible product changes.

7 days no reason to return

It doesn't matter, you can change your mind.

As long as you ensure that the goods are in good condition, have original packaging, original shopping receipts or invoices (if issued), you can request a return within 7 days from the date of receipt of the goods (Tengye Club members can within 60 days).
Sorry: Disposal of merchandise, custom merchandise, special merchandise, and products that have been cut, cut, and painted are not applicable to the above regulations.

Return methods and tips:

1. “Good goods” means that the goods are not damaged, stain-free, undeformed, unwashed and have no trace of use. Handling merchandise, custom merchandise, special merchandise, and products that have been cut, cut, and painted are not covered by the worry-free return.

2. Tengye online shopping mall to buy goods returned:

- Please contact Tengye online customer service to request a return service.
- Tengye provides door-to-door delivery service (in some areas) or mails the returned goods to the designated address of Tengye.
- It is recommended that you keep the package for the package delivery so that it can be used when the product is shipped again to reduce damage.
- After receiving the returned goods and confirming the correctness, Tengye will process the refund within 7 working days, and the money will be refunded according to the original payment method.
- You can also bring your good goods, original packaging and shopping vouchers to the nearest Tengye offline shopping mall for return procedures.

3. Tengye Line under the physical mall to buy goods returned:

- Please bring the completed goods, original packaging and purchase voucher (bank card payment requires bank card consumption certificate) to the original purchase store to apply for return and exchange.
- If you need to pick up the goods, please contact Tengye online customer service.

Offline reality experience

Delivery home

Solve the user's last mile problem

Order
Merchant delivery
transport
carry out
Assembling furniture
Moving goods upstairs

For details, please contact Tengye Online Customer Service. We will confirm the specific service price, appointment service time and other related matters according to the products you purchased.

Overseas service

Buy Tengye furniture directly in the world