FAQs - China leisure chair manufacturer, office chair wholesale, sofa wholesale, China OEM designer chair manufacturer, Tengye furniture China factory direct sales.

Tengye official mall, Tengye offline physical store/shopping mall, Tengye product experience center, Tengye Jingdong flagship store, Tengye Taobao enterprise store, Tengye 1688 TrustPass, Alibaba International Station, ebay, Amazon and other channels Sales.

You can register as a Tengye Club member through the online registration page of Tengye Official Mall, or the registration of the WeChat public account. After successful registration, you can enjoy exclusive membership and activities in the Tengye physical mall or online store.

The product price of Tengye Online Mall is basically the same as that of offline shopping malls. If the price is different (for example, there is a price difference during different promotions), please refer to the actual price displayed on the Tengye online store.

In order to guarantee the supply of the products, we display all the stocks that can be sold on the website. If you display "temporarily out of stock" after the order is placed in the shopping cart, the goods you purchased may be temporarily out of stock in the area. You can contact customer service to check the physical store inventory and then purchase it in the mall, or the customer service staff will process the follow-up purchase in the background. .

Tengye provides a five-year quality guarantee based on the three-year guarantee period of product quality required by laws and regulations. You can find out about the warranty on our product details page or visit the Customer Service Quality Assurance page for more information.

Tengye Line's physical shopping mall accepts cash, Alipay, WeChat payment, UnionPay, VISA and MASTER-labeled savings cards and credit cards, Apple Pay Apple Payments, City Transfer Cheques, and Tengye Shopping Cards. Tengye Online Mall accepts Alipay, WeChat, and UnionPay payments.

There is a payment limit for ordinary bank cards (savings cards/credit cards), Alipay, or WeChat payment settings. You will not be able to pay more than the payment limit. You can call the relevant bank payment card, Alipay, or WeChat payment service call, increase the payment limit or deposit the money into the payment platform in batches for payment.

Common page error types and solutions:
• Your bank card has not yet opened online banking payment function. It is recommended that you open an online bank to your local business office;
• The bank card used is beyond the bank's support area. Please try to change your bank card.
• The bank card has expired, is invalidated, reported lost or insufficient balance, etc. It is recommended that you consult your bank;
• Bank system data transfer may be abnormal, it is recommended that you refresh the page or try again later;
• Some banks have a payment limit. If the limit cannot exceed 5000, orders over 5000 will not be paid successfully. You can contact the issuing bank for details.
• If the payment is unsuccessful during the peak period, it is recommended that you reopen the page to make the payment.
• For other questions, please contact customer service and we will be happy to help you.

At present, we provide express parcel delivery and truck delivery services for 227 cities across the country. You can add items to your shopping cart and check your online shopping delivery and shipping costs by entering a specific address. For delivery service information and pricing, please visit the delivery service page for details.

We provide furniture door assembly services in areas within the scope of delivery. For assembly service information and pricing, please visit the service page for details.

Logistics will contact you in advance according to the date and time of your chosen delivery service to ensure that the goods arrive on time. If you are online shopping, you can check the delivery status through self-checking on the "My Orders" page, or contact Tengye online customer service to check the delivery status.

We hope that during the original service time, you can cooperate with the receipt of goods to check the transportation or assembly of the goods. If you change the original delivery and assembly date for personal reasons, please submit it on the day before the original delivery and assembly time, and you should select and complete your original within 7 days after the original delivery and assembly time. Service, the specific date is subject to the date agreed by the logistics customer service and your contact.

Sorry for this to happen. Please indicate the situation on the delivery receipt, contact Tengye online customer service or call the customer service hotline to inform the order information, delivery contact information, and the information of the goods that are sent or mis-delivered. After verification, Tengye will arrange secondary delivery in time or suitable after-sales service.

The invoice types provided by Tengye Mall and Online Mall are: “Electronic VAT General Invoice” and “VAT Special Invoice”.
Precautions:
1) One order corresponds to one invoice.
2) Only complete product invoices are provided.
3) The invoice amount cannot be higher than the actual payment amount of the order.
4) The amount paid using coupons and gift cards is not invoiced.

All kinds of service products such as delivery and assembly are issued in the same invoice as the furniture products in detailed form.

Shopping in Tengye Online Mall: After completing the online order payment, please fill in the invoicing information online, apply for an electronic VAT ordinary invoice, or a special VAT invoice. For the VAT special invoice, after the audit is correct, Tengye will issue and send it separately within 15 days after the acceptance of the order.
Shopping in Tengye Shopping Mall: You can bring the necessary billing information, and go to the original shopping mall service desk with the cashier ticket to apply for invoice.

If you find that the bill is up, the content or the amount is wrong after receiving the invoice, please contact the customer service staff to arrange for the exchange of the invoice within 30 days from the date of the invoice, and the courier fee shall be borne by the responsible party.

You can have a good product, original packaging, original shopping receipt or invoice (if issued) within 7 days (Tengye Club members can be within 60 days), we will refund according to the payment method when you shop, bank card Please bring the original purchase order and bank card for the refund. Sorry: Disposal of merchandise, custom merchandise, electrical merchandise, and products that have been cut, cut, and painted are not applicable to the above regulations.
Tips:
• “Good Goods” means that the goods are undamaged, free of stains, undeformed, unwashed and have no trace of use.
• It is recommended that you keep the package for the package delivery so that it can be used when the product is shipped again to reduce damage.
Return method:
• Please contact Tengye Online Customer Service to request a return service. You can pick up the goods through the designated delivery company of Tengye, or choose the distribution company by yourself. Return shipping costs are borne by the customer. After receiving the return package and confirming it, Tengye will process the refund within 7 working days, and the money will be refunded according to the original payment method.
• Products purchased by Tengye Online Mall can also be returned to the nearest Tengye physical mall. You can bring the goods, original packaging and shopping vouchers (bank card payment requires bank card vouchers) to the mall for return procedures.

If the reason for the return belongs to the customer's personal change of mind, the customer is responsible for the corresponding return shipping costs. If it is because of Tengye product quality problems, or other reasons caused by Tengye, the return shipping costs are borne by Tengye.

After receiving the returned product and confirming it, Tengye will complete the refund operation within 7 days according to your original payment method. You can check the refund progress through the original payment method service platform.

If the product you purchased produces quality problems, you can bring the defective product or part to the local mall for exchange, and enjoy the corresponding after-sales service with your shopping voucher (cash receipt or invoice). For large products, or if you are not convenient to go to the mall, you can contact Tengye online customer service or call the customer service hotline for processing. During the warranty period, Tengye provides free after-sales service for products with quality problems.

You can register as a Tengye Club member through the online registration page of Tengye. After successful registration, you can enjoy exclusive membership and activities in the Tengye physical mall or online store.

You can check the membership card number by logging in to the online store of Tengye.

Tengye uses an electronic membership card, there will be no loss, you can log in to the Tengye online mall to find the membership card number.

Please verify that the mobile phone number you are using is the same as the reserved number. If it is inconsistent, you can open the member information page directly and click “Update Personal Information” to modify it online. If the problem has not been resolved, please contact Tengye online customer service.

Tengye uses electronic membership cards to enjoy exclusive membership and activities in the Tengye physical mall or online store.